Shipment Tracking Agent
Customers hear about delays from you, not from the tracking page. Monitors carriers and drafts proactive delay notes for customers. It follows your workflow, works across the systems your team already uses, and brings people in when judgment is needed.
Trelium agent
Shipment Tracking Agent
Works with the tools your team already uses
Start the workflow where the work begins
Continuous monitoring
The Shipment Tracking Agent watches for work that needs attention and starts when something changes.
UPS data
The agent works across connected systems so the result is based on the same records your team uses.
A review moment
When something is ambiguous, the agent pauses and gives your team the exact decision needed.
Customers hear about delays from you, not from the tracking page.
How it works
How does the Shipment Tracking Agent help teams handle this work faster? It follows the same repeatable steps your team already trusts, then routes exceptions instead of guessing.
Monitors carrier updates continuously
Watches carrier movement on every open shipment
Detects the delay or exception
Catches exceptions and delays as they post
Updates the order record
Updates the order with every scan
Drafts the proactive customer note
Prioritizes issues by promise date
Key takeaways
Agent capabilities
Watches carrier movement on every open shipment: Customers hear about delays from you, not from the tracking page.
Catches exceptions and delays as they post: Customers hear about delays from you, not from the tracking page.
Updates the order with every scan: Customers hear about delays from you, not from the tracking page.
See the Shipment Tracking Agent on your workflow.
Book a short demo and we'll show how this agent would handle work from your own process.