Order Status Agent
Send order status and tracking without digging through systems. A customer asks where their order is, and the agent finds the status, pulls the tracking information, and sends back a clear reply.
Works with the tools your team already uses
NetSuite
ShopWorks
PrintavoGmailSlackAnswer a status request from anywhere
A customer email
A customer asks where their order stands, and the agent matches the order and replies with status and tracking.
A plain language Slack message
A teammate asks about an order in Slack or any channel, and the agent brings back the answer.
A forwarded thread
Forward the conversation and the agent finds the order, checks the carrier, and drafts the update.
Answer bulk status requests in seconds.
How it works
Matches the order
Finds the right order from the name, number, or details in the message.
Checks every system
Looks across your order system, supplier notes, and carrier updates for the latest status.
Adds the tracking
Pulls the tracking number and delivery estimate into the reply.
Sends the update
Sends the reply, or hands it to a rep when the situation needs a personal touch.
See the Order Status Agent on your orders.
Book a short demo and we'll show it answering a real status request.